The investigation follows wide-spread consumer complaints that the touchscreens on Apple’s iPhone 6 and iPhone 6 Plus eventually fail to respond to a user’s touch. According to the complaints, when the touchscreen problem occurs, many iPhone 6 owners visit their Apple store Genius Bar seeking a fix. Some consumers are told that Apple is unable to resolve the problem, and their only option is to purchase a new phone. Others are told to replace the touchscreen at a cost of over $100. However, the screen replacement either doesn’t fix the problem, or fixes it only temporarily, after which the problem returns. GSP is investigating whether the problem is actually caused by an underlying design defect in the phone.
If you experienced problems with the touchscreen on your iPhone 6 or iPhone 6 Plus and were told it could not be fixed, or you were charged for a repair that did not work, or was only a temporary fix, we would like to speak with you and explain the legal steps a consumer can take. Please contact Paul Scarlato by email at firstname.lastname@example.org.